Question 1

Can I place bulk or trade orders online?

Accepted Answer

Yes, you can submit bulk order enquiries through our product catalogue and also request a custom quotation by specifying your needs in the material description section.

Question 2

How do I get a price quote for a large or custom project?

Accepted Answer

Send an enquiry directly by adding materials to your cart and submitting the cart via WhatsApp or the alternative option, and our estimators will return a tailored quotation.

Question 3

Do you offer site delivery?

Accepted Answer

Yes, delivery services are available for residential and commercial construction sites, with free or tiered shipping thresholds depending on your order size and region.

Question 4

How can I find technical data sheets (TDS)?

Accepted Answer

Technical specifications and material safety data sheets are available upon request from our service team.

Question 5

Can I change or cancel my order after it has been placed?

Accepted Answer

Standard orders can be modified or cancelled up until they are loaded onto the delivery truck. Once an order is dispatched or a custom fabrication begins, changes cannot be made.

Question 6

What is the minimum order quantity (MOQ) for loose aggregates?

Accepted Answer

Loose materials like sand, aggregate and road base can be ordered starting from 3m³ truck loads. Smaller quantities can be purchased in pre-packed 25kg bags; the MOQ for pre-packed bags can be discussed.